Refund Policy

Refund Policy

At Survival Base, we provide informational services and digital content related to the game Survival Base. Our platform offers guides, strategies, tips, tutorials, and walkthroughs designed to enhance your gameplay experience and help you navigate the challenges of Survival Base. Please note that we do not sell or distribute the actual game, in-game currency, or any other digital goods associated with Survival Base. Our services are strictly informational.

This Refund Policy outlines the terms and conditions under which refunds may be requested, the eligibility requirements, and the process for submitting refund requests for our digital content and services.

Refund Eligibility and Timeframes

Refund requests must be submitted within 3 days (72 hours) from the original purchase date to be considered eligible. Requests submitted after this period will generally not be accepted unless exceptional circumstances can be verified. Due to the immediate accessibility of our digital products, refunds are limited compared to physical goods.

Refunds may be granted in the following cases:

• Duplicate purchases of the same digital product.
• Technical issues that prevent access to the purchased content, which cannot be resolved in a reasonable timeframe.
• Unauthorized charges or billing errors reported within 7 days of the original transaction.
• Material discrepancies between the purchased content and the advertised description.

Non-Refundable Situations

Refunds will not be issued for:

• Change of mind or dissatisfaction with game progress or results after using the content.
• Digital content that has been fully or substantially accessed or downloaded prior to requesting a refund.
• Requests submitted more than 7 days after purchase.
• Issues related to the Survival Base game itself, including in-game purchases, bugs, or crashes, as these are governed by the official game platforms.

Subscription Services

If you subscribe to our content plans, which may include access to advanced guides, exclusive tips, or ongoing updates, you may cancel at any time. To avoid being charged for the next billing cycle, cancellations must be made at least 48 hours prior to renewal. Refunds for partially used subscription periods are generally not provided unless access was disrupted due to verified technical issues on our platform.

Requesting a Refund

To submit a refund request, please use the refund request form available on our website. Include your order number, product name, purchase date, and a detailed explanation of the issue. Refund requests will be reviewed by our support team within 3 to 5 business days.

Approved refunds will be processed to the original payment method within 7 to 10 business days. Processing times may vary depending on the payment provider.

Important Notes

Because our products are digital and immediately accessible, we encourage customers to carefully review product descriptions, system requirements, and content details before making a purchase. By using our platform, you agree to the terms of this Refund Policy and acknowledge the limitations regarding digital informational content.

Thank you for choosing Survival Base. We are dedicated to providing helpful, accurate, and reliable content to support your Survival Base gameplay experience.